Laura James

Laura James

Kennesaw, GA
Member Since : 14-Feb-18


Certified Professional Salesperson
Certified Professional Sales Person

About Me

As Senior Director at OnProcess Technology, I oversee sales and delivery for a large portfolio of cable-industry managed services engagements.

OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations -- the flow of people, parts and services following the sale of a product. We help many of the world's leading organizations optimize post-sale efficiencies, improve revenue and profitability, and deliver exceptional customer experiences.

I help industry-leading organizations plan, design, and launch transactional communications that customers find easy to use, contain the right information, and are actionable.I transform customer communications.

Building a deep understanding of clients' operations, communications, and strategic goals, I show them where they are in relation to their competitors and map out a strategy to advance their position in the marketplace. Instituting proven tools and strategies, I help deliver better processes, overcome roadblocks, and deliver ROI and seamless customer experiences.

Recent Posts

My Sites
  • Senior Director | OnProcess Technology
    Supply Chain/Logistics
    Sep 2016 to present
  • Senior Account Executive | CSG International
    Information Technology
    Mar 2015 to Aug 2016
  • Senior Client Success Manager, Service Cloud | Oracle
    Information Technology
    Jun 2014 to Mar 2015
  • Senior Client Relationship Manager | CSG International
    Information Technology
    Jan 2008 to Jun 2016
  • Director of Marketing & Product Management | CSG International
    Information Technology
    Jan 2005 to Jan 2008
  • Director, Client Services & Implementation | Comtec, Inc
    Jan 1999 to Jan 2005
  • Etowah High School
    1991 to 1995
  • Kennesaw State University
    1996 to 1998